We believe good experiences are addictive. We return to good experiences, leave the bad behind. Good experiences are a driving force for creativity and collaboration, keeping businesses at the top of their game.
We support businesses that operate in increasingly complex environments. Customer experience is not just about the customer but the three core elements that represent the challenges… and the solutions.
Addressing all three areas fully, increases the available knowledge, data and insight to keep pace as challenges continue to change.
Our approach means we can deliver the very best outputs for your individual needs - outputs that work in the real world of people and digital technology. In a nutshell, we collaborate. We get to grips with your needs. So we roll up our sleeves, sit down with your people and work hand in glove together at every stage.
We help you cut through competing priorities and business noise to create a simple dynamic programme that generates sustained momentum and energy. At the heart of the delivery activity is an innovative governance approach, proportionate and agile, ensuring that informed decisions are rapidly agreed with a clear understanding of the progress and direction of the activity. Within our collaboration and problem solving model we introduce, where appropriate, an authorising group. A co-chaired Board that obsesses about not just hitting time-based milestones, but ensuring the solution is right, delivering the sustained business impact that agents and customers love.
Changing customer and employee needs and delivery options
You have a clear direction and need a quick review to fine tune delivery
We provide experienced resource to maximise the speed of output for your project
Helping you to identify and rectify situations that aren’t delivering results
“Perpetual Experience brought a refreshing approach, different from other consultancies, and their ability to draw on experience from a range of industries made them a great disruptor. They were pragmatic and looked at the specific situation of Vodafone, helping different parts of the organisation identify and solve their challenges. They helped build a convincing case for change across the business.”
Nikolina Glamoclija Senior Manager, Digital Customer Service, Vodafone
or call +44 (0)7887 955359