AI predictions for the next 2 – 5 years range from, it doesn’t exist today and won’t, to 2018 game changer. Most think we will be deploying machine learning rather than AI. RPA is like pouring concrete on your processes, or the ultimate tool for enabling an agile business. Chatbots are with us now and performing well in certain circumstances but the ROI is difficult to prove. Messaging is the dark horse and we’re only just starting to realise the benefits, especially when done in tandem with communities.

As predicted, all are highlighting the need for a new approach to working practises and knowledge management. Finally, and painfully, the last question is often, do I really have to do this and who am I doing it for?

What are your views? And what will you learn from listening to the views of others? If you are interested in taking part in our best practice programme do get in touch.

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